RETURN POLICY

Welcome to petiterack.shop. To ensure your shopping experience, we offer reasonable return and refund services. Due to ongoing losses, we are clearing out inventory at a loss; some items are currently on sale.

I. Return Period

Customers can apply for returns within 30 days of receiving the goods, depending on the actual situation. Applications submitted after this period may not be processed.

II. Return Conditions

Returned items must meet the following conditions:

The item is in normal condition.

It does not affect resale.

All accessories, packaging, and attachments are complete.

It is not damaged by human error.

If the item has quality issues or is damaged during shipping, please contact customer service immediately.

III. Refund Policy

After receiving and approving the returned item, we will process the refund application strictly according to the refund procedure.

Refunds will be returned to the user’s original payment account within 3 days. The exact arrival time may vary depending on the processing speed of the payment platform or bank.

IV. Non-Returnable Items

Returns may not be supported in the following situations:

Items exceeding the 30-day return period; Items damaged by the customer; Items missing accessories or packaging; Items that clearly affect resale.
V. Return Process

Users can submit a return request through the “Contact Us” page, providing order information and a description of the relevant issues. After approval, we will provide follow-up return instructions.

VI. Policy Adjustments

We reserve the right to adjust this return policy based on actual operational circumstances. Updated content will take effect after being published on the website.